Who is responsible when police all out Rapid Secure because of tenant actions | Discuss

I would be really interested in what others experience of this situation is.  Last April 2018 a tenant of mine caused an issue at the property, the police were called and in turn the police called Rapid Secure to secure the property.

Rapid Secure are now hounding us as landlords to pay their extortionate bill because the tenant ignored them and has now left the property.  The agents were never informed either by the tenant or the police  that such an intervention had taken place and certainly there was no evidence that Rapid Secure had carried out any work at the property.

Is this something others have come across and how have you dealt with it?  We have told Rapid Secure that we will not pay their bill but of course they now threaten court action to recover their losses.  Any advice would be very welcome.