Citizens Advice reports rise in problems between tenants and letting agents | Discuss

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Citizens Advice reports rise in problems between tenants and letting agents
20/09/2016
10:59 am
News @ Tenant Referencing
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Citizens Advice has recorded a 14% rise in the number of problems with letting agents, reported by tenants over the last 2 years.

Advising on 6,500 problems with agents between July 2015 and June this year, this is a 14% increase from the 5,700 problems reported two years ago.

The report also reveals that:

  • In the last year, 810 problems were reported by 17-24 year olds; compared to 360 complaints made between July 2013 and June 2014,
  • Agency fees have risen considerably over recent years, by as much as 60% in some cases.

This coincides with the latest news that 'All letting fees should be covered by landlords say Citizens Advice ...' (click to read the discussion in full)

When letting agents can’t charge the tenant, landlords what will you do?...(link)

Housing association Genesis also surveyed 17 London letting agents and online agencies and found that:

  • the average tenant would pay £436 in up-front fees; covering reference, guarantor checks, inventory and contract fees.
  • Looking at 'end of tenancy' fees, the average agency was found to be charging £130; covering an inventory check-out and future landlord references.

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Related topics:

80% of private renting tenants prefer to use online letting agents

Letting Agents realising the value of RGI for their landlord clients

Which Online Letting Agent?

20/09/2016
11:16 am
@bob
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Guests

What does the survey by Genesis have to do with this? London has over 2,600 estate agents, so a survey of 17 agencies doesn't really mean anything does it? And London is a separate entity with regards to property/the PRS, so... ?!?!

20/09/2016
11:22 am
standupforgoodagents
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Guests

I would like to see an actual breakdown of these complaints, to see how many were from tenants who simply didn't understand what their and their agents obligations were.

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